MomSoon Brand Policies
Return & Exchange
Exchangeable Products: Women's Apparels
Non-Returnable: Women’s Innerwear & Brand - Not Just Kidding
You can Exchange the products within 7 days after delivery. Please follow these steps to raise the request:
- Create an “Exchange Request” under “Orders” in the Main Menu of the website.
- It will direct you to enter your Order Number and Email Id
- Follow the screens that come up and place the exchange request for the items in the order you wish to Exchange
- Please upload images of the product to be Exchanged while processing the exchange. In case, the upload option doesn’t work you can email the images to firstname.lastname@example.org with your “Order No.” in subject
- Once submitted, our team will review and approve your request within 48 hours
- We will schedule the pickup for the same
- You can exchange products within 7 days after delivery. Once your exchange parcel is received via reverse pick-up and inspected by our quality control team, an email will be sent to you to confirm the receipt of the exchanged item and the exchange product requested by the customer will be sent out. The customer can also opt for a store credit to utilize for purchase.
NOTE: Exchange is allowed only once per order. In this case, the customer would like to return the exchanged product. The store credit is issued automatically and it can be used during the next time purchase.
Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.
Communication & Marketing
If you become a registered member of MOMSOON, you will be able to receive promotional emails regarding latest offers and discounts from us. You may also receive such communication if you have made a purchase as a guest user.
Please note that in case you don’t wish to receive such e-mails, you have the full liberty to opt-out of such communication any time. You can unsubscribe by visiting ‘My Details’ in ‘My Account’ if you are a registered user; or simply click on “to unsubscribe” link given in the mail.
Protecting Your Security
Please note that we may share your personal details with fraud prevention or credit reference agency for conducting anti-fraud checks. Please note that in this process no credit check is performed and your credit rating remains unaffected.
Disclosures of Your Information
We may share your personal information with our other corporate entities to:
- Correlate related or multiple accounts to prevent abuse of our services;
- Facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
- We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
- As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
Usage of Demographic and Profile Data
We use your personal information to:
- Provide the services you request;
- To resolve disputes & troubleshoot problems;
- Promote a safe service;
- Measure consumer interest in our products and services;
- Inform you about online and offline offers, products, services, and updates;
- Request optional online surveys
Please note that we will provide you the ability to opt-out of such uses.
Third Party Sites
You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.
For any queries or support, you may get in touch with our customer support by emaiingl us at email@example.com
Terms and Conditions
In General Please read these terms and conditions carefully.
You ("you" or "End User" or "your" or "Buyer" or "Customer") by subscribing to or using any of our products or services, you agree that you have read, understood and are bound by the Terms and Conditions , regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
The Company reserves the right at all times to discontinue or modify any of our T&C as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our T&C from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and you continue to use the Site, you are impliedly agreeing to the T&C expressed therein. Any such deletions or modifications shall be effective immediately upon the Company's posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.
The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by MOMSOON.IN for any reason. Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such users. Additionally, users are prohibited from selling, trading, or otherwise transferring your MOMSOON.IN account to another party. If you do not qualify, you may not use the Service or the Site.
The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or MOMSOON.IN has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MOMSOON.IN has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify MOMSOON.IN immediately of any unauthorized use of your account or any other breach of security. MOMSOON.IN reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
Cash on Delivery Policy
- To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
- C-O-D is applicable on a minimum sale value of 0 and maximum of Rs. 50,000 only.
- Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
- You cannot open the box without making the payment at the time of delivery.
- If the product is open, do not accept the order.
- No credit/debit cards are accepted in Cash on Delivery.
Using Cash Back & Promo Codes/Coupons
- Cash back Promo Code may not be applicable for all the products on the website.
- Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
- Two offers cannot be clubbed together using the Promo Code.
- com reserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
- Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at momsoon.in. This means, if Promo Code is used in an offer, Cash back cannot be generated.
- Cash back amount is subject to change at the sole discretion momsoon.in.
Images & Representations of Products/Services
- Product Images are indicative in nature
- Actual Product may differ from the image. Please refer the product specification for the product