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Return Policy

We at MOMSOON work hard to provide our customers with the latest maternity fashion at impeccable quality and amazing prices and UNMATCHABLE COMFORT. Due to coronavirus pandemic we are not accepting any Returns. Exchange, only for size, will be made once the lock down is lifted. However brand should be informed within 3days of delivery.  

To exchange a product, you can also call our Customer Care Team on +91 7011016999 / +91 98732 16685 (Working hours: Monday to Friday, 10 am to 7 pm) or email us at contact@momsoon.in 

 

Need to Exchange – Few points to remember

  • Exchange request Notification should be given to team within 3 days of the delivery.
  • Please call our Customer Care Team on +91 70110 16999 / +91 98732 16685 (Working hours: Monday to Friday, 10 am to 7 pm) or email us at contact@momsoon.in
  • All exchange items must be unused and returned with original packaging and tags in place. Items without tags will not be accepted.
  • The customer shall send the garment back to us in sell-able condition. Once the garment is received and inspected for quality, we shall initiate the exchange process.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at contact@momsoon.in
  • Any exchange item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the exchanged items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  • Shipping Address for self-ship product/s: MomSoon ,Plot 77-A, 1 st  floor, Sector 18, IFFCO road, Gurgaon 122015
  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The exchange will be made at your own cost.