We at MOMSOON work hard to provide our customers with the latest maternity fashion at impeccable quality and amazing prices and UNMATCHABLE COMFORT. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your momsoon.in account. You can also Call our customer Care Team on +91 70110 16999 (Working hours: Monday to Saturday, 10 am to 7 pm) or email us at firstname.lastname@example.org
The Return process - Online Return/Exchange—You can return or exchange an item online at momsoon.in by following the below steps.
- Log in to the 'My Account' section at momsoon.in
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process.
Need to return – Few points to remember
- Returns/exchange request need to be within 15 days of the delivery of product
- Please fill the returns form for easy processing of refunds
- All returned items must be unused and returned with original packaging and tags in place. Items without tags will not be accepted.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com
- In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse
- Shipping Address for self-ship product/s:-
- MomSoon ,Plot 77-A, 1st floor, Sector 18, IFFCO road, Gurgaon 122015
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.