We at MOMSOON work hard to provide our customers with the latest maternity fashion at impeccable quality and amazing prices and UNMATCHABLE COMFORT. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your momsoon.in account. You can also call our Customer Care Team on +91 70110 16999 / +91 98732 16685 (Working hours: Monday to Friday, 10 am to 7 pm) or email us at firstname.lastname@example.org
The Return process - Online Return/Exchange—You can return or exchange an item online at momsoon.in by following the below steps.
- Log in to the 'My Account' section at momsoon.in
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process.
Need to return – Few points to remember
- Returns/exchange request need to be within 15 days of the delivery of product
- Please call our Customer Care Team on +91 70110 16999 / +91 98732 16685 (Working hours: Monday to Friday, 10 am to 7 pm) or email us at email@example.com
- All returned items must be unused and returned with original packaging and tags in place. Items without tags will not be accepted.
- The customer shall send the garment back to us in sell-able condition. Once the garment is received and inspected for quality, we shall initiate the return or exchange process.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at firstname.lastname@example.org
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- Shipping Address for self-ship product/s: MomSoon ,Plot 77-A, 1st floor, Sector 18, IFFCO road, Gurgaon 122015
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.